Refund policy
The following Billing & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Steven McFarlane Design Ltd. (“Steven McFarlane”, “we”, “us” or “our”) in connection with our website, https:// https://stevenmcfarlane.design/ (“Steven McFarlane Site”), and other products and/or services provided on the Steven McFarlane Site (all of the foregoing, collectively, “Steven McFarlane Design Products”).
By using the Steven McFarlane Design Products, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Steven McFarlane Design Products and/or pay for a Service on the Steven McFarlane Site, you agree and expressly consent to the following.
1. Billing
If you are under the age of 18 you need your parent or guardian to be involved in order to make any payments to Steven McFarlane.
All payments made by you to Steven McFarlane are subject to Steven McFarlane Terms & Conditions.
Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary as a result of foreign currency conversion policies of our third-party payment processors, which you can find at the relevant website or location where you make the actual purchase.
Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.
Payment Through Third Party Services. When you make a purchase within the Application, or the Steven McFarlane Site, your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant Terms & Conditions or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.
Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of Steven McFarlane Design Products.
Using the Service on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator as the case may be. Out-of-country usage may in any event lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.
Steven McFarlane may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates Steven McFarlane Terms & Conditions or this Billing & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, Steven McFarlane may cancel or block your Credit Balance.
2. Return and Refund
Except as provided by law, all purchases are final and non-refundable. Taxes are non-refundable. If any purchased Steven McFarlane Design Product is found to be faulty, not as described, or does not do what it was supposed to do, you must contact Steven McFarlane within 14 days (as required by law) of such charge. No refunds will be given for any transaction which is more than 30 days old. If you use third party services to purchase any of our Steven McFarlane Design Products, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.).
Steven McFarlane reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of this Policy, Steven McFarlane Terms & Conditions or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.
For all refunds, please email info@stevenmcfarlane.design quoting your full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.
Billing Disputes. Any billing disputes raised by you to Steven McFarlane will be settled in accordance with the Steven McFarlane Terms & Conditions. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.
3. Sharing Information
We may, if required, share the details of your payment and your Personally Identifiable Data, as defined in our Privacy Policy with third parties, in order to prevent a financial loss to you or us, or to prevent a violation of law.
4. Legal
The general legal terms appearing in the Steven McFarlane Terms & Conditions, and Privacy Policy of Steven McFarlane also apply to this Policy.
In the event you read this Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.
5. General
If you have any questions regarding our Billing & Refund Policy, please contact Steven McFarlane via our contact page on our website or by sending an email to info@stevenmcfarlane.design.